Frequently Asked Questions (updated October 2023)
In order to provide information to our members, we have developed the following questions and answers below. The current Board of Directors are committed to restoring safe water on a consistent basis as soon as possible to our families, neighbors, and friends as well as to our own homes.
METER AND BILLING QUESTIONS:
Why did our rates go up?
The last rate increase was in 2018. After a rate study conducted by Oklahoma Rural Water Association (ORWA), the Board of Directors discussed and voted on the new monthly water rate schedule. The new rate schedule was approved to take effect on the June 2023 billing cycle. This increase was designed to cover the expenses of the District's aging infrastructure needs.
Why did our meter get changed?
The District received American Rescue Plan Act (ARPA) funds from the State via Adair County Commissioners which is being utilized to upgrade our system meters some of which are original meters over 30 years old. The new meters will enable an automatic meter reading system that is more accurate and efficient than manual collection which is prone to human error and is time consuming. Should you have an issue with your meter reading or water usage increase please contact the office via phone or email.
Will I be charged a late fee considering the billing issues during the transition?
The Board has agreed that no late fees will be assessed during this transition period, as the issues are not the fault of the members.
How can I pay my bill?
The current payment methods are outlined below. However, the Secretary/Treasurer explored options for payment methods and presented to the Board those options. We anticipate a transition to a new payment system approximately in December or January. Members will be notified as details become available.
By mail: RWD#5 P.0. Box 248 Proctor, OK 74457
Over the phone: (918) 723-4785
In-person: At the RWD#5 Office in Proctor
Online Bill Payment: https://acrwd5.com/bill-payment ($4.95 Service fee)
Automatic Bank Draft: With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the form then drop it off or mail it to the office along with a voided check.
Online Bill Pay: Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service.
