Frequently Asked Questions (updated October 2023)
In order to provide information to our members, we have developed the following questions and answers below. The current Board of Directors are committed to restoring safe water on a consistent basis as soon as possible to our families, neighbors, and friends as well as to our own homes.
OBTAINING INFORMATION:
What is the current contact information for RWD#5?
Phone: The RWD Office phone number remains the same (918) 723-4785.
Please be advised that the current phone system cannot handle the increased call volume of approximately 600 members. The Secretary/Treasurer explored options to address this matter and the Board decided to update services with OzarkGo changing the home phone system to a corporate account with auto attendant features to handle the increased call volume. We anticipate the new phone system will allow members to
- During office hours: leave a call back message, or speak to our Office Manager,
- Anytime day or night: report outages, pay a bill.
Email: The RWD email address is rwd050@gmail.com.
How do I stay informed by RWD#5?
Facebook: Please follow us on Facebook for information and updates. The Facebook page for the district (Adair County Rural Water District No. 5) is now administered by the Board Chairman and another Board member and has been updated to allow public comment.
Website: The website (acrwd5.com) is now administered by the Secretary/Treasurer and is in the process of being updated with current information. Members may subscribe to receive news and alerts via email and/or text through the website.
MEETING AND BOARD QUESTIONS:
Who is currently on the Board?
RWD#5 is governed by a 5-member non-paid Board of Directors.
Chairman: Ivan Hargis
Vice- Chairman: Kevin Hooper
Secretary/Treasurer: Vickie Hanvey
Member: Colt Weaver
Member: Vacant
How are the Board of Directors selected?
The Board of this District shall consist of five members, all of whom shall be participating members of the District. At each annual meeting participating members shall elect for a term of three years the number of Directors whose terms of office have expired. Any vacancy in the board, other than from the expiration of a term of office, shall be filled by appointment by the remaining members of the Board.
Why were there changes in staffing and crews?
The Board is not at liberty to discuss specific personnel matters. However, on Thursday, July 21st, the Board voted to transition our crew and office staff as well as approved a contractor to operate the plant. The contractor was on site Friday morning at 8am maintaining the grounds, operating the plant, fixing leaks and performing system analysis. A Board member returned phone messages and fielded office calls.
During a Special Meeting on Friday, July 28th, an Office Manager was hired and began work the following Monday. Thank you for bearing with us during this transition.
What is the role of South Delaware County Regional Water Authority?
SDCRWA Board has authorized their crew to assist our District with operations. They have assisted with leak repairs, plant operations and meter readings.
Has the Board applied for grants?
The Board has received funds from Cherokee Nation to complete our system mapping project as well as other funds for a system hydraulic analysis and an engineering report. The Board also received funds from the Adair County Commissioners. We are also exploring applications for other grant funds.
